Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Name, company name, email address, phone number and business address.
• Enquiry information: Product requirements, application details, requested quantities and messages submitted through our contact forms or other communication channels.
• Technical information: Information such as browser type, device information, IP address and website usage data, where collected by our hosting provider or website tools.
• Communication records: Information contained in emails, quotations, support requests and other communications with us.

Please do not submit passwords, payment card details or other sensitive information through general website enquiry forms.

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests for quotations.
• Provide product information, technical documents and relevant business support.
• Process and manage orders, deliveries and business relationships.
• Improve our website, products and customer experience.
• Communicate important updates related to your enquiry or purchase.
• Maintain records, prevent misuse and meet applicable legal requirements.

We will not use your contact information for unrelated promotional communications where consent is required and has not been obtained.

3. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, understand website traffic and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

If analytics, advertising or other tracking tools are enabled on our website, their use will be subject to applicable legal requirements and any required consent.

4. Sharing of Information

We do not sell personal information as a business practice. We may share information where reasonably necessary with:

• Website hosting, form-processing and IT service providers.
• Logistics, payment, accounting or other service providers involved in fulfilling a transaction.
• Professional advisers, regulators, law-enforcement authorities or other parties where legally required.
• A successor or relevant party in connection with a business restructuring, merger or transfer, subject to applicable law.

Service providers are expected to handle information appropriately and only for relevant purposes.

5. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, such as contact-form processing tools. These third parties operate under their own privacy policies and practices. We do not control their independent handling of information.

Please review the relevant third-party privacy policy before submitting information directly to an external service.

6. Data Security

We take reasonable measures designed to protect information against unauthorized access, loss, misuse or disclosure. However, no website or electronic transmission method can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to respond to enquiries, maintain business and transaction records, provide services, resolve disputes and meet applicable legal obligations. Retention periods depend on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Subject to applicable law, you may be able to request access to, correction of or deletion of your personal information, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law.

9. Children’s Privacy

Our website and products are intended for business and general commercial audiences, not specifically for children. We do not knowingly seek to collect personal information from children in violation of applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website services or legal requirements. The revised version will be published on this page with an updated revision date.

11. Contact Us

For questions, concerns or requests relating to this Privacy Policy, contact: